about Gold Coast Commercial Cleaning PTY LTD
Professional Commercial Cleaning Service, Proudly servicing all Gold Coast suburbs and beyond. Invite us to tender or reach out today for a free no obligation walkthrough and quote.
Years Cleaning Experience
About Gold Coast Commercial Cleaning PTY LTD
Indeed the Gold Coast commercial cleaning company is a privately held PTY LTD company registered through ASIC. We strive to uphold all values and follow Australian Corporate law. We hire a diverse range of people from all nationalities and people that represent all communities.
We indeed acknowledge our first nations people and thank all elders, past and present. We are passionate about leaving behind a world where all our children can thrive and flourish. So, we do use biodegradable, environmentally friendly cleaning products.
Commercial Cleaning Service Company
Behind the company are a highly dedicated husband and wife team. We are thorough and committed to providing our clients with the very best service. Believe me, when I say we do not ask our staff to do anything we have yet to do.
Gold Coast Commercial Cleaning Service & Facility Janitorial Service
About Gold Coast Commercial Cleaning PTY LTD Mission
Our core wish is to provide clients with a top-notch commercial cleaning service experience. We are highly critical of our janitorial service standards, so you do not have to be, Allowing you to focus on what you do best.
Our mission encompasses building a long-term working relationship with our customers and providing them with a clean and fresh, enjoyable place to work or visit. We promise that working with us is a breeze and that our focus on your site, is unparalleled.
Highly Trained Cleaners
We train our staff to an extremely high standard.
Diligent Supervision
Day and night supervisors on the job around the clock.
Breathe & Relax
You get to take comfort knowing your site is in our hands.
We have the #1 best Cleaners to Undertake Your Commercial Cleaning Tasks
About Gold Coast Commercial Cleaning PTY LTD, We have highly skilled cleaners and diligent people in all the right places.
Our Awesome Diligent Cleaning Team
Catherine
Operations Manager
Leah
Supervisor
Kim
cleaner, Supervisor
Amelia
Accounts & Admin
Michael
Managing Director
Kim W
Supervisor
Kelly
cleaner, Team Leader
Amanda
cleaner, Team Leader
31
years of experience In Business
A Message From The Founder
A quality commercial cleaning company all starts with its employees. Experience and thorough training are where it counts. We employ over 17 highly qualified staff. Each staff member is diligently vetted before they are excepted into our business. We only employ highly skilled people who care. That is passionate about achieving top results. We never take shortcuts. Every person who works on your site is inducted, qualified and trained in the latest best practices and uses only the newest, most advanced products and equipment.
About Gold Coast Commercial Cleaning Pty Ltd Operations Manager
Hello everybody, and welcome to this website, About Gold Coast Commercial Cleaning PTY LTD section. My name is Catherine, and I am qualified and trained across a couple of industries.
First and foremost and the most important industry is motherhood. Yep, I am extremely well-versed in this role, raising four beautiful children. Along the way, I have encountered a few negative reviews, haha, but overall my 5-star rating has held up, and I’ve even picked up a few awards along the way.
Secondly, I am a registered nurse, no longer practising after many years of working in the mental health ward and aged care sectors. In addition to being the operations manager here, these qualifications make me the perfect candidate to be the company’s workplace health and safety manager and onsite first aid representative.
Finally What Qualifies Me To Be An Operations Manager Here?
Well, I have that covered too. As a supervisor, I have worked at one of Australia’s largest commercial cleaning companies and was promoted to operations manager for South East Queensland. Furthermore, I worked as a supervisor for one of the world’s leading commercial cleaning, facility services, and hospitality companies. Who employ millions of people worldwide.
Before these roles, I worked as a room attendant in one of the cleaning’s most demanding industries at five-star resorts. Where the eye for detail needs to be top-notch, you are restricted on time and making beds over and over and over again really is hard on the back. And still, to this day, I am an active manager that is not afraid of hard work, and I will get on the floors and aid my staff.
Additionally, I have studied social media account creation, optimisation and marketing. If you are wondering About Gold Coast Commercial Cleaning PTY LTD and how I fit in here, I am Mick’s partner. Mick and I have always worked well as a team, and we have a blast doing it.
About Gold Coast Commercial Cleaning PTY LTD Founder
Michaels Story
Hi, my name is Michael, and I would like to thank you for taking the time to research into Gold Coast Commercial Cleaning PTY LTD and its founders. When you invite people onto your property, especially when unattended, you need to know you can trust that person and the business behind them.
My background is Business full stop. Since leaving High School, I have been self-employed or involved with a Pty Ltd company.
In the early days, I accumulated several trade certificates, Including,
In later years I have acquired
Additionally, I am licensed to drive and operate Cars, trucks, forklifts and elevated work platforms. Unfortunately, I missed out on my dream helicopter pilot license. Oh well, never say never, right?
Due to a rethink of work-life balance and commitment to my kids, I decided to sell up and leave the big smoke behind. My two core Businesses were transport and logistics and cleaning and property maintenance. Based in Sydney, both have been successful for twenty-five years and nine years, respectively.
Now with my children at a good age, the business bug has bitten me again. With an influx of new developments and residents calling the Gold Coast home, there is definitely room for one more commercial cleaning company. And My partner and I have decided to team up and provide a sustainable, affordable, transparent commercial cleaning service to Gold Coasts, South Brisbane and Northern NSW residents.
Again I thank you for considering us and look forward to providing you with a pleasant experience.
24+
years
of experience
About Gold Coast Commercial Cleaning Pty Ltd
Janitorial Facility Services We Provide
About Our Hygiene Service
At Gold Coast Commercial Cleaning Service, we are well appointed to tackle your Hygiene clean. We go above and beyond to keep your touch points and amenities hygienically clean. Our in-depth hygiene service is well known and very much appreciated by our customers. Our standard Hygiene Service includes:
About Our Quality Assurance
Consistently meeting requirements and addressing future needs and expectations pose a challenge for organisations in an increasingly dynamic and complex environment. Gold Coast Commercial Cleaning Pty Ltd may adopt various forms of improvement in addition to corrections, such as breakthrough change, innovation and re-organisation to achieve this objective.
Gold Coast Commercial Cleaning Pty Ltd has demonstrated that optimal service delivery is achieved by ensuring thorough supervision and diligent sound management. Gold Coast Commercial Cleaning Pty Ltd has implemented and continues to improve these components that, include but are not limited to:
About Performance Management
Measuring our performance in the provision of services is fundamental to our continuous improvement and customer retention. We aim to formally measure site-based service performance at a minimum every month or as per contractual requirements.
Contract Compliance Auditing
In addition to measuring performance against agreed Key Performance Indicators, we regularly audit each of our contracts to ensure compliance with contractual obligations. The frequency and extent of contract compliance audits are at the client’s discretion.
About Our Quality Assurance Method
First and foremost the site or area supervisor audits the site and service delivery against contract specifications.
Additionally, our operations manager audits the service delivery against contract specifications, time attendance records, roster and allocation of resources, equipment allocation and serviceability, instructions to staff, reporting, work orders and service delivery, invoicing and continuous relationship management.
Furthermore, the operations manager conducts an audit of general standards of cleaning and quality system compliance, including operations manual and training register, testing and tagging of in-service electrical equipment, correspondence and record keeping, site safety plan, reporting of incidents and corrective actions, insurances and staff appearance.
About Our Improvement Procedure
We seek to constantly improve the quality of our cleaning services by adhering to the Integrated Management System (IMS) requirements of measuring, analysing and improving.
This aids us in continually guaranteeing the best in supervision, training, contract management, and client services. We progressively monitor all projects to completion by undertaking thorough site inspections, auditing, employee input and responding directly to customer feedback.
This procedure encourages staff to identify and document areas for improvement as they arise and to respond to client complaints effectively. By doing this, all managers and employees ensure Gold Coast Commercial Cleaning Pty Ltd’s strong reputation as a cleaning industry leader.
Every Gold Coast Commercial Cleaning Pty Ltd employee undergoes a thorough education and training program to ensure high-quality cleaning standards are met. Additionally, supervisors are trained and responsible for ensuring improvement areas are actioned and are required to report outcomes to the operations manager.
About Our Core Competencies
Customer Service
We employ staff who genuinely care about their work and ensure that all our clients are happy. From our commercial cleaners on-site to our 24/7 support staff, you’ll always receive the help you need.
Transparency
Our clients appreciate our responsible, transparent approach to cleaning their businesses. We provide the finest service in the cleaning industry, both in how we operate and how our staff are trained and inducted. When you receive a quote from us, you’ll see a clear breakdown of costs for your cleaner(s) and a reasonable and competitive fee for your project manager, who manages all communication, coordinates all work and resolves any issues.
We encourage our clients to interact with us when monitoring their sites. Our technology and transparency allows for you to view contractual obligations easily and check the status of work, upcoming schedules, live GPS tracked time attendance, fault reports, service delivery confirmations, complaints, audits and more.
About Quality
Our team members are passionate, motivated and highly trained to provide the level of service you expect from a leading commercial cleaner. They don’t miss anything and provide an immaculate clean every time. If there are any issues, you can expect them to be resolved rapidly.
About Compliance
Gold Coast Commercial Cleaning Pty Ltd prides itself on maintaining a rigorous compliance system. This practice ensures customer and business integrity. We are always mindful of legislation changes and work to maximise efforts to reduce risks in all business aspects.
Insurance and Security
We have public liability insurance and product insurance.
All of our team members undergo a full background and police check. We also utilise effective recruitment, training, monitoring and audit systems to ensure our staff work safely and methodically in your business.
Diligent Planning
Our thorough, diligent planning aids employees in preparing their teams and equipment to ensure client contracts start on time and meet specified inclusions.
Management is involved in planning every new site and works to establish all responsibilities and identify any issues or hazards before project commencement. Tasks are assigned to the relevant qualified staff with the skills to complete the project satisfactorily to scope.
Each contract is assigned an operations manager who oversees the entire process from start to finish.
Our Comprehensive Process Includes The Following:
Gold Coast Commercial Cleaning Ensure you will be satisfied with our results
We hand-pick and retain only the most capable cleaning staff long-term after a specific training period.
About Gold Coast Commercial Cleaning PTY LTD
99.8%
satisfied clients
75
expert cleaners
117
active Sites
4